Support — ShowPrompt Help Centre | Cue System Guides & FAQs
Support

Help, when you
actually need it.

We're a small team. We read every message and usually reply within one business day.

1 business day reply Read by a real human Mon – Fri, 9am – 6pm GMT Mark "URGENT" on show-day issues
Quick help

Start here

Most questions are answered by one of these four.

Read the FAQ

Common questions about setup, features, pricing and troubleshooting.

Browse FAQ →
Quick start guide

New to ShowPrompt? Up and running in five minutes, no manual needed.

Read quick start →
Licence help

Lost key, activation problem, or need to deactivate a device? Get it sorted.

Get licence help →
Setup & installation

First setup, SmartScreen, Gatekeeper, network troubleshooting — covered.

Setup guide →
Common issues

Quick fixes for the things that come up most

Click any to expand the solution.

ShowPrompt won't open on macOS
macOS blocks apps from unidentified developers on first launch. Go to System Settings → Privacy & Security, scroll down, and click "Open Anyway" next to ShowPrompt. You only need to do this once.
Windows shows a security warning
Click "More info" then "Run anyway". ShowPrompt is safe — it isn't yet code-signed with a commercial certificate. This will be resolved in a future update.
Output screen shows "Disconnected"
Refresh the browser on the output device. Check ShowPrompt is still running on the controller. Make sure both devices are on the same network. If on a corporate or managed network, client isolation may be blocking device communication — try a personal hotspot.
Can't find output screens on my network
On Windows, check that Windows Firewall has allowed ShowPrompt (it prompts on first run — click Allow). On both platforms, check all devices are on the same WiFi network. Wired and wireless devices on the same router should work.
Licence key not activating
Enter the key exactly as received — copy/paste is recommended. Check you have an internet connection for the first activation. If the issue persists, email support with your order number.
ShowPrompt is running slowly or lagging
Close other applications using the network. Try connecting output screens via wired ethernet rather than WiFi. Check no other devices are streaming video on the same network during your show.
I need to move my licence to a new computer
Email support with your licence key and we'll deactivate the old device so you can activate on the new one. We aim to respond within one business day.
Contact

Get in touch

Email us and we'll get back within one business day.

Email our team

The quickest way to reach us. We read every message and usually reply within one business day.

How to reach us
Emailsupport@showprompt.net
Response timeUsually within one business day
HoursMonday – Friday, 9am – 6pm GMT

For billing and licence issues, include your order number or licence key in your message. Helps us resolve things faster.

For urgent show-day issues, put "URGENT" in your subject line and we'll prioritise it.

Book a demo

Want to see ShowPrompt in action before you buy? We'll walk you through the features live and answer any questions about your setup.

Demos are available for Pro and Venue prospects. Usually 30 minutes via video call.

Have an idea?

We read every feature request. The roadmap is shaped by what users actually need.